Privacy Policy & Disclosure

Property Investors Pty Ltd

Last Updated: 6 November 2026

1. Introduction

Property Investors Pty Ltd (“Property Investors”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, submit an enquiry, request our services, or communicate with our team.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy.

2. Personal Information We Collect

Depending on your interaction with Property Investors, we may collect:

• Identification Information: First name, last name, date of birth, and other identifying details where necessary.

• Contact Information: Email address, mobile telephone number, residential address, postal address, and postcode.

• Property and Investment Information: Property preferences, investment objectives, property enquiries, and information relevant to requested services.

• Financial Information: Information necessary to facilitate enquiries relating to finance, lending, or investment services, where applicable.

• Communication Information: Records of enquiries, emails, telephone calls, SMS messages, and other communications.

• Website and Technical Information: IP address, browser type, device information, website activity, and cookies.

• Marketing Preferences: Communication preferences, marketing consent, SMS opt-in records, and unsubscribe requests.

We only collect personal information that is reasonably necessary for our business activities or otherwise permitted by law.

3. How We Collect Personal Information

We may collect personal information through:

• Forms submitted through our website.

• Property investment and consultation enquiries.

• Telephone calls, emails, and SMS communications.

• Direct interactions with our team.

• Referrals from business partners or other authorised sources.

• Applications, registrations, and service-related documents.

• Cookies, analytics, and other digital technologies.

• Publicly available sources, where permitted by law.

Where reasonably practicable, we collect personal information directly from you.

4. How We Use Personal Information

We may use your personal information for:

• Responding to enquiries and providing requested information.

• Understanding your property investment interests and requirements.

• Providing property investment services and consultations.

• Arranging appointments and communicating about requested services.

• Processing and managing applications and enquiries.

• Providing relevant property investment information and opportunities.

• Sending service-related notifications and administrative communications.

• Sending marketing and promotional communications where permitted by law and where required consent has been obtained.

• Improving our website, services, and customer experience.

• Managing business operations and maintaining appropriate records.

• Meeting legal, regulatory, and compliance obligations.

• Protecting our business, clients, and website against fraud and security threats.

We will not use your personal information for unrelated purposes unless permitted or required by law or you have provided the necessary consent.

5. SMS Communications and Consent

Property Investors may use SMS (text messages) to communicate with individuals who have provided their mobile telephone number and, where required, expressly consented to receive SMS communications.

5.1 Types of SMS Messages

Depending on your relationship and interactions with Property Investors, SMS messages may include:

• Responses to property investment enquiries.

• Property investment information and relevant opportunities.

• Appointment confirmations and reminders.

• Updates relating to services you have requested.

• Customer service and support communications.

• Promotional and marketing messages, where you have provided the appropriate consent.

5.2 SMS Consent

Where required, we obtain consent before sending SMS messages.

By entering your mobile telephone number and selecting an SMS consent checkbox on one of our forms, you agree to receive the types of SMS communications described alongside that checkbox from Property Investors.

SMS consent is voluntary and is not a condition of purchasing any goods or services.

Marketing SMS messages will only be sent where the appropriate consent has been obtained.

You may withdraw your consent at any time.

5.3 Message Frequency and Charges

Message frequency varies depending on your enquiries, interactions, communication preferences, and the services you request.

Message and data rates may apply depending on your mobile carrier and service plan.

5.4 How to Opt Out

You can stop receiving SMS messages at any time by replying:

STOP – To unsubscribe from SMS communications.

After receiving your opt-out request, we will process it and stop sending the relevant SMS communications, except for messages permitted or required by law.

5.5 Customer Support

For assistance, reply HELP to any message or contact us at:

• Email: privacy@propertyinvestors.com.au

• Telephone: 1300 88 4203

5.6 Mobile Information Protection and No Sharing Policy

Property Investors respects the privacy of your mobile information and SMS communication preferences.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or provide mobile telephone numbers or SMS consent records to third parties or affiliate marketers for their independent marketing or promotional activities.

Mobile information may be processed by authorised service providers where necessary to deliver our messaging services and operate our business, subject to appropriate privacy and security safeguards. Such processing does not authorise those providers to use your information for their own independent marketing purposes.

We maintain appropriate records of SMS consent, opt-out requests, and communication preferences.

6. Disclosure of Personal Information

We may disclose personal information to third parties where necessary to provide our services, operate our business, or meet our legal obligations.

These third parties may include:

• Approved lenders and finance providers, where relevant to your enquiry or application.

• Professional advisers, consultants, and authorised business partners.

• Technology providers, website hosting providers, and IT support services.

• Customer relationship management (CRM) platforms.

• Email and communication service providers.

• SMS service providers for the delivery of authorised messaging services.

• Payment, administration, and business service providers.

• Government agencies, regulators, courts, or law enforcement authorities where required or authorised by law.

We take reasonable steps to ensure that third parties handling personal information on our behalf protect that information appropriately.

We do not sell personal information to third parties.

SMS marketing restriction: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records will not be shared with third parties.

We may also disclose personal information with your consent or where disclosure is otherwise permitted or required by law.

7. Overseas Disclosure of Personal Information

Some of our third-party technology, hosting, communication, and business service providers may store or process personal information outside Australia.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that the information is handled in accordance with applicable Australian privacy requirements.

The countries in which overseas recipients may be located depend on the providers and services used by Property Investors. Where practicable, we will identify relevant overseas locations upon request.

8. Data Security

Property Investors takes reasonable steps to protect personal information against:

• Unauthorised access.

• Unauthorised modification.

• Misuse or interference.

• Loss or theft.

• Unauthorised disclosure.

We use appropriate administrative, technical, and organisational safeguards to protect information held electronically or in physical records.

Access to personal information is restricted to authorised personnel who require the information to perform their duties.

Although we take reasonable precautions, no method of electronic storage or transmission over the internet is completely secure.

9. Retention and Disposal of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, and comply with applicable legal and regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless we are required or authorised by law to retain it.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and enhance user experience.

These technologies may collect:

• IP addresses.

• Browser and device information.

• Pages visited.

• Website navigation and interactions.

• Referral sources and general usage statistics.

We may use third-party analytics and website services to understand how visitors interact with our website.

You can manage or disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

11. Accessing and Correcting Your Personal Information

You may request access to personal information that Property Investors holds about you.

You may also request that we correct information if you believe it is inaccurate, incomplete, out of date, or misleading.

To submit an access or correction request, contact our Privacy Officer:

• Email: privacy@propertyinvestors.com.au

• Telephone: 1300 88 4203

We will respond to your request within a reasonable period and in accordance with applicable privacy laws.

In certain circumstances, we may be legally permitted to refuse access or correction requests. If this occurs, we will explain the reasons where required by law.

12. Marketing Communications and Your Preferences

Property Investors may send relevant marketing and promotional communications through email, SMS, telephone, or other communication channels where permitted by law.

You can manage your communication preferences or unsubscribe from marketing communications at any time.

• SMS: Reply STOP to unsubscribe.

• Email: Use the unsubscribe link provided in the email or contact us directly.

Unsubscribing from marketing communications will not prevent us from sending essential service-related or administrative communications where necessary and permitted by law.

13. Third-Party Websites and External Links

Our website may contain links to external websites and third-party services.

These websites operate independently and may have their own privacy policies and practices.

Property Investors is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

14. Privacy Complaints

If you believe Property Investors has mishandled your personal information or breached applicable privacy requirements, you may submit a privacy complaint.

Please provide details of your concern so we can investigate and respond appropriately.

Our Privacy Officer will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its requirements.

Website: https://www.oaic.gov.au/

15. Contact Our Privacy Officer

For privacy enquiries, access requests, correction requests, SMS communication concerns, or complaints, please contact us:

Property Investors Pty Ltd

Privacy Officer

Email: privacy@propertyinvestors.com.au

Telephone: 1300 88 4203

Website: https://propertyinvestors.com.au/

16. Changes to This Privacy Policy

Property Investors may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology, or legal obligations.

Any changes will be published on this page with an updated revision date.

We encourage visitors and clients to review this policy periodically to remain informed about how we manage personal information.

Disclaimer

The information contained on this website concerning property investment details, although believed to be correct, does not form any part of an offer or a contract.

Neither Property Investors nor any person in our employment makes or has the authority to make any representation or warranty whatsoever in relation to any property.

As a service-oriented entity, we provide market information to assist prospective investors. However, investors are encouraged to conduct their own research and consult with their own professional advisers before making any investment-related decisions.

Limitation of Liability

Certain rights and remedies are available under applicable Australian Consumer Law and other legislation and cannot be excluded, restricted, or modified.

To the extent permitted by law, Property Investors Pty Ltd and its related entities exclude all conditions and warranties that may otherwise be implied by law, except those that cannot legally be excluded.

To the extent permitted by law, our liability for any breach of an implied warranty or condition that cannot be excluded is limited, at our option, to the resupply of services or payment of the cost of resupplying those services, or the replacement or repair of goods or payment of the cost of replacement or repair.

Jurisdiction

Your use of this website and any legal notices relating to it are governed by the laws of Victoria, Australia.

You submit to the jurisdiction of the courts of Victoria, subject to applicable laws.

No Investment Advice Warning

Investors are advised to undertake their own investigations and seek appropriate independent financial, investment, taxation, legal, and other professional advice to determine the suitability of any investment for their individual circumstances.

Property Investors Pty Ltd does not guarantee investment returns, profitability, capital growth, or rental occupancy.

If you are considering a financial product, you should obtain and consider the relevant Product Disclosure Statement before making a decision.

Property Investors Pty Ltd accepts no responsibility for personal investment decisions made solely on the basis of information provided on this website.

Information relating to government schemes or investment opportunities does not constitute a guarantee, endorsement, or assurance of profitability or participation by the Australian or any State or Territory Government.

We recommend that all prospective investors undertake independent due diligence before proceeding with any investment.

Property Investors Pty Ltd

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